Frequently asked questions

keyone is your partner for the successful rental and marketing of your vacation property and offers a specially developed and tailored to the needs of owners inside software, which almost completely takes over your work. Our all-round service makes it possible for you to host guests from all over the world in your vacation accommodation. No matter if your property is a chalet in the middle of the mountains, an apartment in the city center or an idyllically located villa - thanks our team of experts, nothing stands in the way of an efficient short-term rental with keyone.

keyone's all-round service includes everything you need to make a profit from renting out your vacation accommodation.

We take care of the extensive marketing of your accommodation and thus the design as well as ongoing optimization of the advertisements on the most popular booking platforms to achieve maximum visibility and high occupancy.

We take over the price and rating management and ensure the best possible profits by means of dynamic pricing. Seasonal as well as demand-oriented adjustments in combination with all other keyone services achieve first-class ratings, which will convince further potential guests.

We provide multilingual daily guest communication and support both before, during and after the stay via email, SMS, phone and direct message. Contactless check-in and uncomplicated access to the accommodation is also guaranteed thanks to our secure key box system.

We take over the processing of all booking requests and also keep your booking calendar up to date in real time by means of system-supported booking management.

We take over the organization and ongoing coordination of the cleaning of your accommodation as well as the on-demand delivery of laundry. In addition, regular quality checks are scheduled to ensure our high standards of cleanliness.

We also take care of administrative tasks such as communication with tourism associations as well as the obligatory guest registration. But keyone's services go far beyond those of a usual Property or Vacation Rental Manager. In addition to the services described above for short-term tourist rentals, keyone also offers project-specific support as well as long-term cooperation as a partner in the field of real estate development and smart hotel implementation. Likewise, we can provide your accommodation with the protection it deserves, because with keyone care, vacation properties are protected from the mishaps of your guests as well as lost profits due to damage caused by them.

Renting and marketing a vacation accommodation is never easy and involves many tasks. But keyone takes the work off your hands and makes the management of your accommodation thus become easy. Our team of experts offers the perfect conditions for the lucrative management of your vacation property. With keyone as your partner, you are not only on the safe side, but also benefit from our experience and knowledge. We will be happy to answer all your individual questions in person, a digital meeting or a short phone call and lay the foundation for a successful partnership.

keyone looks after and manages vacation accommodations in Austria, Germany and Italy. Our large network of partner companies, however, has enabled us to expand the geographical area of marketing and renting of vacation properties flawlessly and quickly. Therefore, our portfolio extends to many other destinations from the north of Germany to Lake Garda.

The first and uncomplicated step for you is to get in touch with our experts. This can be done quickly and easily via our contact form, by phone or by e-mail - simply click on the "Contact now" button at the top right. After the first exchange of information one of our account managers will contact you directly as soon as possible to answer your questions in the course of a consultation and to make a first assessment. Following a detailed consultation, should you decide to become a keyone partner, we will begin onboarding the vacation accommodation after the signing of the contract. For detailed information, your personal account manager will be at your disposal from the beginning. In addition, our competent employees of the Customer Success Team will ensure your satisfaction during our further partnership.

This can be done easily and quickly via our contact form - click on the button "contact now" in the upper right corner. Alternatively, you can contact on via email to hello@keyone.at or by phone: +43 720 880 126.

You can always contact our Customer Success team by mail (help@keyone.at). All employees of this team exclusively take care of any questions and concerns of our customers in order to be able to offer them a great service.

The platform "KOOP - keyone online platform", which has been specially developed by keyone, enables you to use it easily and quickly and offers the best possible real-time insight into all topics relating to your accommodation.

Of course you can use your accommodation yourself as often as you like and with just a few clicks in our specially developed platform KOOP you can easily enter a self-occupancy for the desired period.